Refund Policy

Subject to these terms, we except returns for the following;

1. If item is faulty, damaged or not as described. We will offer a full refund including postage.

2. If you change your mind and the item is returned to us with no damage*, you have 14 days to return items after you receive them. If 14 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund.

* To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging and packaged well to avoid damage in transit. To complete your return, we require a receipt or proof of purchase.  

** If we accept your returned item and happy with its arrival, we will offer you a full refund on the item but not the postage.

If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.

Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.